Refund & Cancellation Policy

Last Updated: November 16, 2025

Thank you for choosing Factend.com (“Factend”, “we”, “our”, “us”). This Refund & Cancellation Policy explains how refunds, cancellations, and payment-related issues are handled for all purchases made through our website, including paid quizzes, premium content, and subscriptions.

By making a purchase on Factend.com, you agree to this policy.

1. Digital Nature of Services

All products offered by Factend—including paid quizzes, instant quiz results, downloadable content, premium articles, and subscription-based features—are digital services.

Because these services are delivered instantly after purchase, refunds are generally not provided, except in the situations described below.

2. Refund Policy

2.1 Non-Refundable Items

The following items are non-refundable:

  • Paid quiz access fees
  • Premium quiz results
  • Subscription fees (monthly, quarterly, yearly)
  • Exclusive digital content
  • Any product that is immediately delivered upon payment

Once access is provided, we cannot revoke or “unsee” a digital product, which is why refunds are limited.

2.2 Eligibility for Refunds

Refunds may be issued only under the following circumstances:

a) Duplicate Payment

If you are charged twice for the same product or subscription, we will refund the duplicate amount after verification.

b) Technical Issue (Our Side)

If:

  • A paid quiz fails to load
  • You cannot access premium content
  • The system does not provide access even after successful payment

You may request a refund within 48 hours of purchase.
We may offer:

  • A full refund, OR
  • Alternative access to the product

after validating the issue.

c) Failed Payment or Error

If your payment is deducted but the product is not delivered due to a technical error, we will:

  • Grant access manually, or
  • Issue a refund

after verifying the payment with our payment gateway.

2.3 Non-Eligibility

Refunds will not be granted if:

  • You completed the quiz but want a refund afterward
  • You change your mind after purchase
  • You did not like the quiz questions or difficulty
  • You forgot to cancel a subscription before renewal
  • Your device, browser, or internet caused access issues
  • You misused or shared purchased content

3. Cancellation Policy

3.1 Quiz Purchases

Paid quizzes cannot be cancelled after purchase because access is delivered immediately.

3.2 Subscription Cancellations

You may cancel your subscription at any time.

  • Cancellation stops future renewals
  • You will continue to have access until the end of your current billing cycle
  • No partial or prorated refunds for the remaining period
  • Past subscription charges are non-refundable

4. Processing Refunds

Once approved:

  • Refunds may take 5–10 business days to reflect in your bank/wallet
  • The amount will be returned using the same payment method used during purchase

You will receive an email confirmation once your refund is processed.

5. Disputes & Chargebacks

If you have any billing issues, please contact us first. We aim to resolve all matters quickly.

Unauthorized chargebacks may result in:

  • Account suspension
  • Loss of access to Factend services
  • Ban from future purchases

6. Contact for Refunds & Billing Support

For refund, cancellation, or technical issues, reach us at:

Factend Support Team
Email: [Insert Email]
Website: https://factend.com

Include:

  • Your name
  • Transaction ID
  • Email used during purchase
  • Description of the issue
  • Screenshot of receipt/payment (if applicable)

7. Changes to This Policy

Factend reserves the right to update this Refund & Cancellation Policy at any time.
Updated terms will be posted on this page with a revised “Last Updated” date.